Employee and Family Assistance Program

Your Employee and Family Assistance Program (EFAP)

The Kawartha Pine Ridge DSB offers a mandatory Employee and Family Assistance Program (EFAP) to all permanent employees and their family members/dependents.

This program is strictly confidential , voluntary, and at no cost to you or your family members

EFAP is a short-term counselling and advisory service that connects individuals and their immediate family members to a network of dedicated professionals who are available to provide assistance 24 hours a day.

6 Different Ways to Access Counselling Services:

  • In Person Counselling (face-to-face) 
  • Telephonic Counselling 
  • E-Counselling
  • Text-based Resource Packages and Online tools
  • Video-Counselling
  • First Chat’ Online Counselling (in real time)

Work/Life Services

LifeWorks Services provide timely, professional assistance and support to help employees manage all of life’s complexities. Their Work/Life Services are designed to help employees navigate the daily demands of their work, personal and family lives to ensure they achieve adequate balance. Additionally, they offer physical health focused support programs which provide employees with a starting point to improve their overall health.


24-hour, 7-days-a-week toll-free confidential telephone access to EFAP for crisis counselling, risk assessment and matching to appropriate service(s).

Access your EFAP by calling Life:

English:  1.877.207.8833

French:  1.877.371.9979

Online via login.lifeworks.com,

MyEAP app (available on all devices)